User Data Deletion Instructions

Last updated: April 2026

This page explains how to delete your AdsSarthi account and request deletion of all personal data we hold about you — including any data received from Facebook Login, Meta Business, or Meta Ads integrations.

Request deletion in 3 ways

1. In-app (fastest, 7-day grace period): Sign in → Account Privacy page → click "Delete my account".

2. By email: Send "Account Deletion Request" to dpo@adssarthi.com from your registered email address. We respond within 72 hours.

3. Revoke from Facebook: Visit Facebook Settings → Business Integrations, find AdsSarthi, click Remove. This revokes our access. Then complete step 1 or 2 to delete your data from our systems.

What Gets Deleted

When you submit a deletion request, AdsSarthi permanently removes, after a 7-day grace period:

Your account profile (name, email, phone, preferred language)
All connected ad account tokens (Meta, Google, Amazon, Flipkart) — access revoked immediately
Campaign data, recommendations, creatives, audience research, landing pages, invoices
WhatsApp message history with our agent
Audit logs containing personal identifiers
Any data received from Facebook Login — including your Facebook user ID, pages, ad accounts, and business manager data

What Is Retained and Why

Indian tax law (GST Act, Section 36) requires us to retain invoice records for 72 months. After your deletion, we keep only:

GST invoice records in aggregated, anonymized form (no name, email, or phone — just invoice number, amount, and date)
We do not retain any personal identifiers linking the anonymized records back to you

Step-by-Step: Deleting from the AdsSarthi Dashboard

Step 1 — Sign in Go to https://adssarthi.com/auth/signin and sign in with your registered email.

Step 2 — Open Privacy settings From the dashboard, open the menu → Privacy & Data, or go directly to /dashboard/privacy.

Step 3 — Click "Delete my account" Provide a reason (optional) and confirm. A confirmation email is sent to your registered address.

Step 4 — (Optional) Cancel within 7 days Sign back in during the 7-day grace period to cancel the deletion. After 7 days, deletion is permanent and cannot be reversed.

Step-by-Step: Removing AdsSarthi from Facebook

Step 1 — Open Facebook Business Integrations Go to https://www.facebook.com/settings?tab=business_tools

Step 2 — Find AdsSarthi in the list Locate AdsSarthi under your active business integrations.

Step 3 — Remove the integration Click Remove. Facebook revokes our OAuth access tokens immediately.

Step 4 — Delete your AdsSarthi account Complete the in-app or email deletion above to remove the data we already received from Facebook.

Contact Our Data Protection Officer

If you cannot access your account, or if you prefer to exercise your deletion rights by email:

Data Protection Officer: Rohtash Tiwari
Email: dpo@adssarthi.com
Subject line: "Account Deletion Request"
Include: your registered email address and any ad-account identifiers connected to your account
Response SLA: 72 hours for acknowledgement, 30 days for full resolution

Legal Basis

This process satisfies your rights under:

Digital Personal Data Protection Act, 2023 (India) — Section 12 (Right to Correction and Erasure)
GDPR (for EU residents, where applicable) — Article 17 (Right to Erasure)
Meta Platform Terms — Section 3(d), User Data Deletion

Full details of our data handling practices are in our Privacy Policy and DPDP Act Compliance Statement.